On October 4, Google launched the Pixel 2 and Pixel 2 XL — its two new high-end, iPhone-rivalling smartphones.
The two accessories looked distinctive, and were initially well-reviewed. “There’s no bigger Android phone, anywhere, than the Pixel 2,” wrote Wired. It is “simply fantastic,” said Trusted Reviews. “Were it not for a few issues,” The Verge declared, “it ability accept accustomed the accomplished account we’ve anytime accustomed a phone.”
Since then, things haven’t gone so well.
The new smartphones accept been aggress by a beachcomber of issues, from potentially adverse problems with the Pixel 2 XL’s awning to awe-inspiring beat noises advancing from the abate Pixel 2, commitment delays, and more.
It’s an awkward setback for Google as it tries to authorize itself as a buzz maker to battling Apple and Samsung.
First, the screens.
There’s a accomplished host of complaints from barter about the OLED awning in the beyond Pixel 2 XL fabricated by LG.
First, there accept been abundant letters of “ghosts” of images and icons actual on the awning of the Pixel 2 XL afterwards they should’ve accept abolished (e.g. a aside antithesis aeronautics bar actualization at all times).
It’s not bright if it’s acting “image retention” or far added austere “burn-in,” which could necessitate replacements to be issued. Google is investigating and replacing adulterated devices, but some critics are already advancement barter not to buy the accessory until the botheration has been identified.
“We’re briefly removing our account on the Pixel 2 XL,” The Verge warned. “In the meantime, we can’t acclaim affairs this buzz until we can definitively say that the awning isn’t assuredly damaging itself aural weeks of affairs it.”
Next up, there has been criticism of the white antithesis of the Pixel 2 XL’s screen, as able-bodied as letters of graininess on some screens.
9to5Google additionally letters that there is cogent “black smearing” — aback blacks arise to apply beyond the awning while scrolling. Here’s a video assuming how that looks:
The Google Pixel 2. Hollis Johnson/Business Insider The Pixel 2 initially seemed to be chargeless of the abstruse issues accident the 2 XL’s roll-out. But now it’s adverse its own problems.
Dozens of users accept complained in the official Google forums that their accessories are authoritative aberrant beat and acute whining noises.
“Whenever the buzz is unlocked, I can apprehend a connected active (like the additional duke of a watch) if the buzz is adjoin my ear. Doesn’t appear aback the awning is off, or aback the awning is on but the buzz is locked,” one annoyed chump wrote.
“Experiencing aerial pitched addled noises aback buzz is up to ear in calls. Additionally during accustomed use can put buzz up to my ear and apprehend the noise,” said another.
It sounds like switching off NFC (temporarily) solves the beat babble — but the whining is unconnected. A Google agent told Business Insider it is acquainted of the letters and is attractive into the issue.
The Pixel 2 and Pixel 2 XL accept abundant cameras, however. Hollis Johnson/Business Insider Some barter who appetite Pixel 2’s are accepting agitation accepting their easily on them.
Per Android Police, some bodies accept had their orders pushed aback by as abundant as a month, with Google alms a chargeless case to say sorry.
This isn’t a austere affair — delays are adequately accepted on sales of in-demand smartphones — but it’s still arresting for the barter involved.
Meanwhile, Reuters letters that Verizon was overcharging bodies who bought the buzz at pop-up food in the US by $30 (£22).
In short: There’s a whole host of issues.
Time will acquaint whether the problems are permanent, or if they can be anchored with software updates. And alike if they are cogent accouterments problems that necessitate aliment (or alike a recall), it necessarily isn’t the end of Google’s smartphone ambitions.
After all, Samsung bounced aback alike afterwards its flagship Galaxy S7 wouldn’t stop communicable fire.
That said, it’s acutely a significant setback. Afterwards all, Google is still new to hardware, and aggravating to body a acceptability as a aggregation able of architecture accessories as able-bodied as the software that admiral them.
Earlier this month, the Californian close was affected to assuredly attenuate a button on its Google Home Mini acute apostle afterwards it was begin to be secretly recording people. A additional accouterments spiral up aural a month, this one affecting its flagship devices, is a reputational nightmare.
Do you accept the Google Pixel 2? Accept you accomplished issues? Get in touch: [email protected]
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